Privacy Policy
Last updated: August 2026
Figgis Family Vineyard (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase our wines, contact us or otherwise interact with us.For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Figgis Family Vineyard
No. 6 Oversland
Selling Court
Faversham
ME13 9RJ
United KingdomEmail:sean@figgisfamilyvineyard.com
1. Information We Collect
We may collect and process personal information that you provide to us when you:Place an order through our website;Contact us by email, telephone, through our website or via social media;Subscribe to our mailing list;Enter a competition or promotion;Attend an event or tasting;Make an enquiry or request information from us; orOtherwise interact with Figgis Family Vineyard.Depending on how you interact with us, this information may include your:Name;Billing and delivery address;Email address;Telephone number;Order and purchase history;Delivery instructions;Correspondence with us; andMarketing preferences.When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information and information about how you use our website.Payment information is processed securely by our payment providers. We do not normally receive or store your full payment card details.
2. How We Use Your Information
We may use your personal information to:Process and fulfil orders;Arrange delivery of your purchases;Process payments, refunds and returns;Respond to enquiries or requests;Provide customer service;Manage events, tastings or other bookings;Send you marketing communications where you have chosen to receive them;Improve our website, products and services;Prevent fraud and protect our business and customers;Maintain appropriate business and financial records; andComply with our legal and regulatory obligations.We will only use your personal information where we have a lawful basis for doing so. This may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or where you have given us your consent.
3. Website Hosting and Squarespace
Our website is hosted by Squarespace, Inc. Squarespace provides the website and e-commerce platform that enables us to display and sell our products and services online.When you visit our website or place an order, certain personal information may be processed by Squarespace on our behalf. This may include your name, email address, billing and delivery address, order details, IP address, browser information and information about how you interact with our website.Squarespace may use cookies and similar technologies that are necessary for the website to function, as well as analytics and other technologies depending on your cookie preferences.For more information about how Squarespace processes personal information, please refer to Squarespace's own Privacy Policy.
4. Payments
Payments made through our website are processed securely by third-party payment providers integrated with Squarespace.These providers process the information necessary to complete your payment. Figgis Family Vineyard does not normally receive or store your full credit or debit card details.
5. Marketing
If you choose to join our mailing list, we may use your details to send you news, offers, vineyard updates and information about our wines and events.You can unsubscribe from marketing communications at any time by clicking the unsubscribe link at the bottom of our marketing emails or by contacting us at sean@figgisfamilyvineyard.com.Unsubscribing from marketing communications will not prevent us from contacting you where necessary in relation to an order, booking or other transaction.
6. Cookies and Analytics
Our website uses cookies and similar technologies provided by Squarespace and, where applicable, other service providers.Some cookies are necessary for the website to work correctly, including functions such as shopping baskets, checkout and security.Other cookies may help us understand how visitors use our website so that we can improve its performance, content and customer experience.Where required, non-essential cookies will only be used with your consent. You can manage your preferences using the cookie settings available on our website or through your browser settings.Please be aware that disabling certain cookies may affect how some parts of the website function.
7. Sharing Your Information
We do not sell your personal information.We may share your information with trusted third parties where necessary to operate our business and provide our services. These may include:Squarespace and other website service providers;Payment processors;Delivery and courier companies;Email and marketing platforms;IT and technical service providers;Professional advisers; andGovernment, regulatory or law enforcement authorities where required by law.We only share information that is necessary for these organisations to provide their services or where we are legally required to do so.Some of our service providers, including Squarespace, may process information outside the United Kingdom. Where this happens, appropriate safeguards are used to protect your personal information in accordance with applicable data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting any legal, accounting and reporting requirements.Different types of information may therefore be retained for different periods.
9. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.While we take appropriate steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Rights
Under UK data protection law, you may have the right to:Request access to the personal information we hold about you;Ask us to correct inaccurate or incomplete information;Ask us to delete your personal information in certain circumstances;Ask us to restrict how we use your information;Object to certain uses of your personal information;Request the transfer of certain information to you or another organisation; andWithdraw your consent where we rely on consent to process your information.If you would like to exercise any of these rights, please contact us at sean@figgisfamilyvineyard.com.You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.
11. Third-Party Websites
Our website may contain links to other websites, social media platforms or third-party services.These organisations have their own privacy policies and we are not responsible for how they collect or use your personal information. We recommend reviewing their privacy policies before providing them with personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.Any updated version will be published on this page with a revised “last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:Figgis Family Vineyard
No. 6 Oversland
Selling Court
Faversham
ME13 9RJ
United KingdomEmail:sean@figgisfamilyvineyard.com