Delivery & Returns
Delivery
We currently deliver our wines to addresses across mainland UK.
Delivery charge: £5.95 per order.
Orders are usually dispatched within 1–2 working days. Once dispatched, delivery will normally take a further 1–2 working days via our chosen courier.
During particularly busy periods, deliveries may take a little longer. If you have any questions about your order, please contact us at sean@figgisfamilyvineyard.com.
Delivery Instructions
If you have any specific delivery instructions, such as a safe place where your order can be left, please add these during checkout.
As our wines contain alcohol, deliveries should be accepted by someone aged 18 or over. Our courier may ask for proof of age where appropriate.
Returns
We hope you’ll be delighted with your Figgis Family Vineyard wine. However, if you would like to return an item, please contact us within 30 days of receiving your order.
To be eligible for a return, the wine must be unopened, unused and in its original packaging. Proof of purchase may also be required.
Please contact sean@figgisfamilyvineyard.com before returning anything to us so that we can provide the appropriate instructions.
Damaged or Incorrect Orders
Please check your order when it arrives. If anything has been damaged in transit, or if you have received the wrong item, please contact us as soon as possible at sean@figgisfamilyvineyard.com and we will do our best to put things right.
Refunds
Once we have received and inspected an eligible return, we will let you know whether your refund has been approved.
Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Questions?
If you have any questions about delivery, returns or an existing order, please contact:
Figgis Family Vineyard
No. 6 Oversland
Selling Court
Faversham
ME13 9RJ